Contact Us

How to reach us

Our live chat is available 24/7 on the site. It is suitable for questions that need a quick response, including account access, payment status and technical problems.

You can also e-mail support@casino-barbados.co.uk. Please use the e-mail address linked to your account where possible, so we can identify your request and provide the right assistance.

For your security, we may ask for information to verify that you are the account holder. Never send your password or full payment details in a message.

What to have ready when you write

Providing clear details helps us understand your question and look into it without unnecessary delay. Include the following where relevant:

• Your username or other account identifier.
• The name of the game, deposit, withdrawal or other transaction concerned.
• The date and approximate time when the issue occurred.
• A short description of what happened and any message shown on screen.

Common questions we help with

• Account and verification: help with access, personal details and documents requested for account checks.
• Deposits and withdrawals: information about payment status, declined transactions and cashier requirements.
• Bonuses: assistance with eligibility, bonus terms and wagering conditions shown in your account.
• Technical issues: help with loading games, connection problems and errors on the site.

If your question concerns safer gambling, we can also explain the account tools available to help you manage your play, including deposit limits and time-outs.

Complaints

If you want to make a complaint, e-mail support@casino-barbados.co.uk and put Complaint in the subject line. Explain what happened, include the relevant account or transaction details, and tell us what outcome you are seeking.

We acknowledge your complaint and reply once it has been checked. We may ask for further information if it is needed to understand the matter fully. Please do not send passwords or complete payment card details.

We aim to handle complaints fairly and clearly. You can continue to contact us by e-mail if you need to provide additional information about the same matter.