Responsible Gaming

Our commitment to responsible gambling

We want gambling with us to be a controlled leisure activity. It should fit within your time, finances and personal circumstances. Gambling is not a reliable source of income, a way to recover losses or a solution to debt. The outcome of casino games is uncertain, and previous results do not determine what happens next.

Before you play, decide how much money and time you can afford to use. Treat the amount as an entertainment cost. Only use money that is available after your essential commitments, such as rent, household bills, food, travel and credit repayments, have been covered. Do not borrow money, sell possessions or use money intended for someone else in order to gamble.

• Set a personal budget before you deposit and keep to it.
• Never chase losses by increasing your stakes or depositing more than planned.
• Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to deal with a difficult situation.
• Keep gambling separate from essential spending and other financial commitments.
• Do not gamble if you are under 18. Our services are for people aged 18 and over only.

We hold a gaming licence and verify accounts so that we can apply age, identity and safer gambling controls. We may ask for information or documents when needed to protect your account and help us meet our legal and regulatory obligations.

The tools in your account

Your account includes controls to help you manage how much you deposit, lose and play. The available options and any settings that apply to your account are shown in the responsible gambling or account controls area. You can access these settings after signing in and choose the control that suits your circumstances.

Deposit limits

A deposit limit restricts the amount you can deposit over the period selected in your account. You can use it to set a daily, weekly or monthly budget where those periods are available. Choose a limit that reflects what you can afford, rather than an amount based on what you hope to win.

To switch on a deposit limit, sign in, open your account controls, select the deposit limit option, enter the amount and confirm your choice. A request to reduce a limit normally takes effect promptly. A request to increase a limit may be subject to a cooling-off period before the higher amount can be used. The exact timing and confirmation message will be shown in your account.

Loss and session limits

Loss limits can help you cap the amount you are prepared to lose during a selected period. Session limits can help you decide how long you will play before you must stop. These controls are useful when you want a firm boundary that does not depend on how a session is going.

Where these controls are available, open the responsible gambling section of your account, choose the loss or session limit, enter your preferred setting and confirm it. A limit may be based on the period or session definition displayed there. Check the confirmation carefully so that you understand when the control begins and when it resets.

Time-outs

A time-out is a temporary break from gambling. It can be useful if you feel distracted, frustrated or concerned about the amount of time you are spending. Select the time-out option in your account, choose the available period and confirm your request. During the time-out, access to gambling may be restricted and you should not try to work around the restriction by opening another account.

Self-exclusion

Self-exclusion is a longer-term decision to stop gambling with us. If you choose self-exclusion, use the self-exclusion controls in your account and select the available period. Once confirmed, you will not be able to use the account for gambling during that period. We may also take steps to prevent further gambling activity connected with your details.

Self-exclusion is intended to be taken seriously. Do not open another account or ask another person to use their account for you. If you need help applying self-exclusion, contact us through live chat or at support@casino-barbados.co.uk. We can explain the process, but we cannot remove a self-exclusion before the selected period ends.

Reality checks

Reality checks provide reminders about your play, such as the time spent or activity during a session. They can help you pause and decide whether you want to continue. When a reminder appears, take a moment to look at the information, consider your original budget and leave the game if you have reached your planned stopping point.

You can manage available reality check settings in your account controls. If you cannot find a setting or are unsure how it works, contact our live chat team or email support@casino-barbados.co.uk. We will explain the options shown for your account.

Signs that gambling may be causing a problem

Problem gambling can affect anyone. It may develop gradually, and you do not need to wait for a serious financial loss before taking action. Consider whether any of the following statements apply to you:

• You spend more money or time gambling than you intended.
• You gamble with money needed for bills, food, travel or other essentials.
• You increase your stakes to try to recover losses or feel the same level of excitement.
• You hide your gambling, deposits, losses or account activity from family, friends or colleagues.
• You feel restless, anxious, low or irritable when you try to stop or reduce your gambling.
• You have tried to stop, take a break or set a budget but have not been able to keep to it.
• You borrow money, use credit or sell belongings to fund gambling.
• Gambling affects your sleep, work, studies, relationships or responsibilities.
• You think about gambling for much of the day or plan your life around your next session.
• You gamble to escape stress, sadness, loneliness or other personal difficulties.

If one or more of these signs feels familiar, stop gambling and use a time-out or self-exclusion. Consider telling someone you trust and seek support from a specialist organisation. Acting early can make it easier to regain control.

Where to get help

If gambling is affecting you or someone close to you, confidential help is available. These organisations provide information, advice and support for gambling-related harm:

• GambleAware provides information about gambling harms and helps people understand the support options available to them.
• GamCare offers confidential advice and support for people affected by their own gambling or another person's gambling.
• GamStop is a free service that can help you exclude yourself from online gambling services with participating operators.
• The National Gambling Helpline provides confidential information and support for people who are worried about gambling, including family members and friends.

You can also speak with your GP or another health professional if gambling is affecting your mental or physical wellbeing. If you feel at immediate risk of harming yourself or someone else, contact emergency services or seek urgent help in your local area.

Our support team can help you find the safer gambling controls in your account. Contact us through the live chat on the site or email support@casino-barbados.co.uk. We cannot provide clinical advice, but we can help restrict your account and explain the options available.

Protecting minors

You must be 18 or over to use our gambling services. We take age verification seriously and may ask for information or documents to confirm your age and identity. An account must belong to the person whose details were used to register it. Do not allow anyone under 18 to access your account, even for a short period.

Keep your login details private and sign out when you have finished using a shared device. Do not save your password where a child or another person can access it. If you think someone under 18 has used your account, contact us promptly through live chat or at support@casino-barbados.co.uk.

Parents and carers can also use parental control software and device restrictions to block gambling websites and applications. Use a strong device passcode, keep payment details private and check the privacy and family settings on phones, tablets, computers and home networks. These measures should support, not replace, direct supervision.

1. Keep your account password and payment information away from children.
2. Use parental controls to restrict access to gambling content on connected devices.
3. Do not leave an active gambling session open on a shared device.
4. Contact us immediately if you suspect underage access or use of your account.
5. Use age-appropriate conversations to explain that gambling is for adults and can involve financial loss.