Terms & Conditions

Acceptance and changes to these terms

These Terms & Conditions form a binding agreement between you and us when you use our website or services. They apply together with any specific terms shown for a game, promotion, payment method or other service. If a specific term conflicts with these Terms & Conditions, the specific term will apply to the relevant service or offer.

By creating an account, placing a bet, making a deposit or using any part of our services, you confirm that you have read and accepted these terms. If you do not agree with them, you must not use your account or our services. You should keep a copy of the terms for your records.

We may change these terms when this is reasonably necessary, including to reflect changes to our services, legal requirements, technical arrangements or responsible gambling controls. The current version will be available on our website. We will take reasonable steps to draw important changes to your attention. Where a change affects an active promotion, the terms applying to that promotion will continue to apply unless we must change them for legal or regulatory reasons.

If you continue to use your account after updated terms take effect, you accept the changes. If you do not accept them, you should stop using the services and contact us about closing your account. We may also update, suspend or withdraw a game or service where we have a valid operational, legal or security reason.

Eligibility and your account

You must be at least 18 years old to open or use an account. Our services are intended for people who are resident in the United Kingdom. You must not use our services if gambling is unlawful for you, if you are located outside the areas we accept, or if you are subject to a gambling restriction that prevents you from playing.

You may have only one account with us. You must not open an account for another person, allow another person to use your account or create additional accounts to obtain an offer, avoid a restriction or otherwise gain an unfair advantage. If we identify duplicate accounts, we may close them and take appropriate action in line with these terms and applicable requirements.

The information you give us must be true, complete and current. This includes your name, date of birth, address, contact details and payment information. You must tell us promptly if any of your details change. We may ask you to confirm or update information at any time.

• Choose a strong password and keep it confidential.
• Do not share your login details, payment details or account access with anyone else.
• Tell us immediately through support@casino-barbados.co.uk or live chat if you believe someone has accessed your account.
• Check your account activity and contact us promptly about anything you do not recognise.
• Use only payment methods held in your own name, unless we have expressly agreed another arrangement.

You are responsible for activity carried out through your account unless you have told us promptly about unauthorised access and we have not acted reasonably to protect the account. We hold a gaming licence and may carry out account checks to help keep our services safe, fair and compliant.

Verification, deposits and withdrawals

We must confirm that you are eligible to use our services. We may ask for documents or information to confirm your identity, age, address and ownership of a payment method. These checks may take place when you open an account, while you use it or before we process your first withdrawal. You should provide clear, valid and unaltered documents within the time we reasonably give you.

We may also carry out source-of-funds or source-of-wealth checks where required. This can include asking how your gambling funds were obtained or requesting information about your financial circumstances. Until the checks are complete, we may restrict deposits, play or withdrawals. If you do not provide the information requested, or if it cannot be verified, we may suspend or close your account and take any other action permitted by law.

You may deposit using the payment methods displayed in your account or cashier. A deposit must be made by you and must not be made with funds that you cannot afford to lose. We may reject, return or delay a payment where there is a security, compliance, technical or payment-processing concern. Deposits are credited only after we receive confirmation that the transaction has been accepted.

The minimum and maximum amounts that apply to deposits, withdrawals and particular payment methods are shown in the cashier or your account. Limits may differ by method and may change. A limit does not mean that you should deposit or play up to that amount. You remain responsible for setting gambling limits that are suitable for you.

You may request a withdrawal from available funds in your account. We may first require completion of identity, age, address, payment, source-of-funds or other security checks. A withdrawal may remain pending while those checks are completed or while the payment provider processes it. We will not treat a requested withdrawal as final until it has been accepted and processed.

Where possible, we will return funds using the same payment method used for the deposit. If that is not possible, we may use another method in your name or ask for further information. We may refuse to process a withdrawal to a third party. Any applicable charges, payment restrictions or currency conversions will be shown where relevant before the transaction is completed.

Bonuses and promotional offers

Each bonus, free bet, promotion or other offer has its own terms. You must read those terms before accepting an offer. They may include eligibility conditions, a qualifying deposit, a minimum stake, a wagering requirement, a maximum bet, game contribution rules, a maximum withdrawal, a time limit and restrictions on combining offers.

Unless the specific offer terms say otherwise, a promotion must be accepted through the method we provide and used on the account that received it. An offer cannot normally be transferred, exchanged for cash or claimed by more than one account. We may limit the number of offers available to an individual, household, device, payment method or address where this is needed to protect the integrity of a promotion.

• A wagering requirement must be completed in full before related bonus funds or winnings can be withdrawn.
• The maximum bet stated in an offer applies while using bonus funds or while meeting its wagering requirement.
• A bonus or promotion may expire if it is not used or completed within the period shown in its terms.
• Games may contribute differently towards a wagering requirement, and some games may not count at all.
• If an offer is cancelled, withdrawn or removed, any unused bonus funds and associated winnings may also be removed where the offer terms allow this.

You must not abuse a promotion. Examples include opening or controlling multiple accounts, using another person's account or payment method, manipulating game play, placing coordinated bets, exploiting a technical error or using a bonus in a way that defeats its intended purpose. If we reasonably believe that an offer has been abused, we may cancel the offer, remove related funds or winnings, restrict future offers and suspend or close the account.

Responsible gambling, account closure and suspension

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. We provide tools such as deposit limits, time-outs and self-exclusion. You can use the limits shown in your account or contact us through support@casino-barbados.co.uk or live chat for help with the available controls.

If gambling is causing concern, consider support from GambleAware, GamCare, GamStop or the National Gambling Helpline. Self-exclusion is intended to prevent access for the period selected, and you must not try to open or use another account during that period.

You may ask us to close your account at any time by contacting support@casino-barbados.co.uk or live chat. We may ask you to confirm the request and may complete any necessary checks before returning eligible funds. Closing an account does not remove your responsibility for amounts properly owed or for activity that took place before closure.

We may suspend or close an account where you breach these terms, provide inaccurate information, fail verification, misuse a promotion, use an unauthorised payment method, create a security or compliance concern, or where we are required to act by law or by our licensing obligations. We may also close an account that has been inactive for a prolonged period. We will explain the position where we can do so without compromising security, fraud prevention or a legal obligation.

During a suspension, you may be unable to deposit, play or withdraw. We may retain funds temporarily while we complete checks. Subject to these terms, applicable requirements and any valid claims against your account, we will arrange payment of eligible remaining funds after the relevant checks are complete.

Complaints, liability and governing law

If you are unhappy with our services, a transaction, a game result or the way we have handled your account, please contact support@casino-barbados.co.uk or use live chat. Please provide your account details, the date and nature of the issue and any information that may help us understand what happened. Do not send passwords or full payment card details.

We will acknowledge and look into your complaint within a reasonable time. We may ask for further information before giving you a full response. We aim to deal with complaints fairly and consistently, and we will explain our decision and any next steps available to you. An independent dispute resolution process is available in general terms if your complaint cannot be resolved directly with us.

We take reasonable care to provide a secure and reliable service, but we cannot guarantee that the website, games or payment services will always be available, uninterrupted or free from errors. We are not responsible for loss caused by events outside our reasonable control, failures of your device or internet connection, inaccurate information supplied by you, or your failure to keep your login details secure.

Nothing in these terms limits or excludes liability where doing so would be unlawful. Subject to that protection, we are responsible only for loss that is reasonably foreseeable and directly caused by our breach of these terms. We are not responsible for indirect or consequential loss, loss of opportunity or loss of anticipated winnings where the law allows that limitation.

These terms and your use of our services are governed by the laws of England and Wales. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure by us to enforce a right immediately does not mean that we have waived that right.