Privacy Policy

What personal data we collect

We collect information that is needed to provide gambling services, manage your account and meet our legal responsibilities. Some information is provided by you, some is created when you use our website, and some may be received from organisations that help us verify information or prevent fraud.

Account and contact details

When you create an account or contact us, we may collect details such as your name, date of birth, residential address, e-mail address, telephone details where provided, username, account preferences and communications with our support team. We may also record information about your responsible gambling choices, including deposit limits, time-outs and self-exclusion requests.

Identity and age information

We may ask for documents or other information to confirm your identity, age, address and eligibility to use our services. This can include identity documents, proof of address, information about the source of funds where required, and the results of electronic checks. We use these checks as part of our account verification processes and to help meet legal and regulatory obligations.

Payments and transactions

We collect information about deposits, withdrawals, bets, winnings, bonuses, payment methods and other account transactions. We do not necessarily receive or store all payment details ourselves. Payment information may be processed by the payment provider used for a transaction, subject to that provider's own privacy information.

Device and usage information

When you use our website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, time zone, pages viewed, actions taken, dates and times of access, referring pages and error information. This helps us keep the website secure, understand how it is used and maintain its performance.

We may combine information from these sources where this is necessary for the purposes explained in this policy. You should provide accurate information and tell us if important details change. We may ask you to confirm or update information when appropriate.

Why we use your data

We use personal data only for appropriate and lawful purposes. The main reasons we use it are set out below.

To create, operate and administer your account, including processing deposits, withdrawals and other transactions.
To provide customer support, respond to enquiries and communicate with you about your account or our services.
To verify your age and identity before, during or after your use of our services.
To assess account activity and identify possible fraud, money laundering, payment abuse, collusion or other prohibited activity.
To protect our website, systems, customers and business from security threats, misuse and unauthorised access.
To apply our terms, account rules, responsible gambling controls and other policies.
To comply with legal duties, including duties relating to gambling, financial crime, tax, accounting, complaints and the prevention of money laundering.
To understand how our website and services are used, troubleshoot technical problems and improve their operation.
To send service messages that are necessary for your account, such as security notices, transaction updates or important policy information.
To send marketing or promotional messages only where you have opted in or where another lawful permission applies. You can withdraw your marketing choice at any time.

We may use automated tools to identify unusual activity, security risks or information that needs further attention. Where required by law, we provide appropriate safeguards and a way for you to ask us to look at a decision or provide further information about it.

Your account information matters

Keeping your details accurate helps us verify your account, process transactions and protect you from unauthorised use. Contact us if you believe any information is incorrect.

Our legal bases for using your data

UK data protection law requires us to have a lawful reason, known as a legal basis, for using personal data. The basis depends on what we are doing and why.

Legal basis	What it means in practice
Contract	We need to use your information to provide the services you request, operate your account, process transactions and apply the terms that govern your account.
Legal obligation	We must use or retain information to comply with duties imposed by law, including age and identity checks, financial crime controls, accounting and reporting requirements.
Legitimate interests	We may use information where it is reasonably necessary for security, fraud prevention, service administration, customer support and the proper operation of our business. We consider your rights and interests before relying on this basis.
Consent	Where the law requires your permission, we ask for it before using your data for that purpose. You can withdraw consent, although this does not affect processing that took place before withdrawal.

In some situations, more than one legal basis may apply. If we ask for information that is needed to meet a legal duty or provide your account services, not providing it may mean that we cannot open or maintain your account, process a transaction or provide a particular service.

We may process special categories of information only where permitted by law and where suitable safeguards are in place. We do not ask you to provide unnecessary sensitive information through customer support or other ordinary account communications.

Who we share your data with

We share personal data only when there is a lawful reason to do so and only as far as is reasonably necessary for the relevant purpose. We require service providers handling data for us to use suitable security measures and to follow our instructions.

Payment providers, so that deposits, withdrawals, refunds and payment security checks can be processed.
Identity-verification providers, so that we can confirm your age, identity and address.
Fraud-prevention and financial crime prevention partners, so that we can detect suspicious activity and protect our services and customers.
Technology, hosting, security, customer support and other service providers that help us operate the website and manage your account.
Professional advisers where they need the information to provide legal, accounting, compliance or similar services.
Regulators, law enforcement bodies, courts, government authorities or other organisations where disclosure is required or permitted by law.
Other parties where you have asked us to share information or have otherwise given your permission.

Some service providers may process information outside the United Kingdom. If this happens, we use the safeguards required by applicable data protection law, such as an adequacy decision or appropriate contractual protections. You can contact us if you want more information about the safeguards relevant to a particular transfer.

We do not sell your personal data. We also do not permit third parties to use your account information for their own marketing unless this is separately authorised by you or otherwise allowed by law.

How long we keep your data and your rights

How long we keep information

We keep personal data for as long as your account is open and for the period required afterwards by law, our legal duties and our legitimate business needs. Different types of information may be kept for different periods. For example, transaction, identity and financial crime information may need to be retained after an account closes.

When information is no longer needed, we securely delete it or make it anonymous so that it can no longer be connected with you. We may keep limited information about a request to opt out of marketing or a self-exclusion decision where this is needed to respect your choice and protect you.

Your data protection rights

Depending on the circumstances, you may have the following rights under UK data protection law:

To ask for a copy of the personal data we hold about you.
To ask us to correct information that is inaccurate or incomplete.
To ask us to erase personal data where there is no good reason for us to keep using it.
To ask us to restrict how we use your data in certain circumstances.
To object to processing based on legitimate interests, including certain forms of direct marketing.
To ask for certain information to be provided in a usable electronic format where data portability applies.
To withdraw consent where our use of your information is based on consent.

These rights are not absolute. We may need to keep information to comply with a legal duty, prevent fraud, protect the integrity of gambling services, establish or defend legal claims, or fulfil another lawful purpose. We will explain the reason if we cannot fully comply with a request.

How to exercise your rights

To exercise a right or ask a question about this policy, write to privacy@casino-barbados.co.uk. You can also contact us through the live chat on the site or by e-mailing support@casino-barbados.co.uk. Please include enough information for us to identify your account and understand your request. We may ask for additional information to confirm your identity before releasing or changing personal data.

We aim to respond within the time required by law. If you are not satisfied with how we use your personal data or handle a request, you can complain to the Information Commissioner's Office. You may contact the ICO without contacting us first, although we would welcome the opportunity to address your concern.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, support security, understand usage and, where permitted, measure communications. The Cookie Policy explains the types of cookies we use, why we use them and how you can manage your choices. Please read the Cookie Policy for more information.

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