Bonus Terms and Conditions

How these bonus terms apply

These terms apply to bonuses, free spins, promotional credits, cashback offers, prize drops and other incentives made available by Barbados Casino. A particular promotion may have additional conditions. You should read the offer details shown in your account, on the promotional page or in the relevant message before you opt in or use a bonus.

By claiming or using a bonus, you confirm that you accept these terms and any offer-specific conditions. If there is a difference between these general terms and the specific terms of an offer, the specific terms will apply to that offer to the extent of the difference.

We may change, suspend or withdraw a promotion where this is necessary for legal, regulatory, security, technical or operational reasons. We will not remove bonus funds or winnings that have already been validly awarded unless we are entitled to do so under these terms, the offer conditions or our general Terms and Conditions.

We hold a gaming licence and may need to verify your account, identity, age, payment method and source of funds before allowing you to claim, use or withdraw promotional funds.

Eligibility and claiming a bonus

Bonuses are available only to eligible customers who meet the conditions of the relevant offer. Unless the offer says otherwise, you must have an active account, be aged 18 or over, be permitted to gamble in your location and have completed any required account or identity checks.

• Only one account may be used by each customer. A bonus may be limited to one per person, household, address, device, payment method or other shared account detail.
• You must use your own account and an approved payment method. Payments made by another person may not qualify for a bonus and may be returned or held while checks take place.
• Some offers are available only to new customers, existing customers, selected customers or customers who received a direct invitation.
• A qualifying deposit must meet the minimum amount and payment conditions shown with the offer.
• You may need to enter a code, select an opt-in button or claim the offer within the period stated in the promotional terms.
• A bonus cannot usually be transferred, exchanged for cash or assigned to another account.
• Where an offer is stated to be non-withdrawable, its value cannot be withdrawn and may be forfeited if the offer conditions are not met.

If you do not meet the eligibility requirements, we may decline the bonus or remove it from your account. We may also restrict access to a particular promotion without affecting your ability to use other parts of your account, where this is permitted.

Promotional limits

A qualifying payment can normally be used for one promotional claim only unless the offer states otherwise. Splitting a payment, making several payments or using several payment methods does not create additional entitlement where the promotion limits one claim.

If you have more than one available promotion, the bonus applied to your account may be selected according to the order shown in the cashier or the relevant offer conditions. You should check which bonus is active before placing bets, as different bonuses may have different wagering rules and eligible games.

Wagering requirements and eligible play

A wagering requirement means that qualifying bets must reach the amount stated in the offer before bonus funds or related winnings can be withdrawn. The requirement may apply to the bonus, the qualifying deposit, or both. The exact calculation is shown with the relevant promotion.

Only eligible bets count towards a wagering requirement. Different games, bet types or stake levels may contribute at different rates. Some games may not contribute at all. The promotional terms will show any contribution rates or excluded games that apply.

• A cancelled, voided, refunded or reversed bet does not normally count towards wagering.
• Bets placed after a bonus has expired or been removed do not count towards that bonus.
• If a game round starts while a bonus is active but settles after the bonus expires, the outcome may not qualify for the promotion.
• Changing a bet after placement, using a feature that reduces the normal risk of a bet, or exploiting a game error may result in the bet being excluded.
• If a game or payment is interrupted, we will settle the matter under our general Terms and Conditions and the applicable game rules.

Unless the offer says otherwise, you should use the bonus in the manner described in the promotional terms. A bonus must not be used to create guaranteed returns, remove normal gambling risk or obtain an unfair promotional advantage.

Maximum stake and prohibited play

An offer may include a maximum stake, maximum win, restricted game, restricted bet type or other play condition. These limits apply while the bonus is active and, where stated, until its wagering requirement has been completed. A bonus may be removed and related winnings may be voided where a customer deliberately breaches a stated maximum stake or uses play designed to manipulate the promotion.

Examples of prohibited promotional play may include placing bets that cover all or most possible outcomes, substantially reducing the normal variance of play, using progressive systems intended to complete wagering without ordinary risk, or exploiting a technical or pricing error. We will consider the circumstances and the applicable offer conditions before taking action.

Expiry, withdrawals and account balances

Every bonus has an expiry period unless the specific offer says that it does not expire. The expiry date or period will be shown with the promotion or in your account. Any unused bonus balance normally expires when that period ends. Wagering progress may also be lost at expiry.

If you withdraw funds before completing the applicable wagering requirement, the bonus may be cancelled. Depending on the offer, winnings linked to the bonus may also be removed. We will show or explain the effect of a withdrawal where the promotional terms require this.

When a bonus is completed correctly, eligible winnings may be moved to your cash balance or made available for withdrawal, subject to account checks, payment rules and any maximum win stated in the offer. Promotional funds are not a substitute for a cash deposit and cannot be withdrawn unless the relevant conditions have been met.

• A pending withdrawal may affect your ability to use or claim a bonus.
• We may return a qualifying deposit before releasing promotional winnings if the offer requires the deposit to remain in your account.
• Withdrawals are processed under our general payment and withdrawal terms, including identity and payment-method checks.
• We may ask you to confirm ownership of a payment method before processing a withdrawal.
• An account closure, self-exclusion or regulatory restriction may affect an active bonus. Any remaining balance will be handled under the applicable account and safer gambling rules.

Abuse, errors and safer use of promotions

We may cancel or restrict a bonus where we reasonably believe that an account has been created or used to obtain more than the permitted benefit, where promotional rules have been abused, or where activity is connected with fraud, collusion, unlawful conduct or an attempt to avoid our controls.

We may also correct a clear technical, administrative or pricing error. If an error results in a bonus or winnings being credited incorrectly, we may correct the balance and explain the action where appropriate. Nothing in these terms removes your rights under applicable law.

Bonuses are optional. You can set a deposit limit, loss limit or other account control before depositing or playing. You can also take a time-out or request self-exclusion. If gambling is no longer comfortable or controlled, stop using your account and contact us through live chat or support@casino-barbados.co.uk.

Support is available through live chat on the site and at support@casino-barbados.co.uk. For information and independent help with gambling, organisations including GambleAware, GamCare, GamStop and the National Gambling Helpline can provide support. We do not require you to accept a bonus and you can decline promotional communications through the options available in your account.

Questions, complaints and contact

If you believe a bonus has not been credited correctly, first look at the promotion details and your transaction history. Please allow for any stated processing time and make sure that you completed the required opt-in steps.

You can ask us to look into a bonus issue by contacting bonus@casino-barbados.co.uk. Include your account details, the name or description of the promotion, the relevant dates and a clear explanation of the issue. Do not send your password or complete payment details by email.

We will look into your query using the information available on your account and may ask for further details. If you are not satisfied with the outcome, you may use our complaints process under the general Terms and Conditions. These Bonus Terms and Conditions should be read together with our general rules, safer gambling controls, privacy information and the game rules that apply to your play.

These terms apply from the time they are made available on the site. The version applicable to a promotion is the version shown when you claim or use that promotion, unless a later change is required by law or to protect customers and the integrity of our services.